Privacy Policy

Your privacy and data protection are our priority

Last Updated: January 2024

Introduction

Welcome to Mythic Flux Venthar Architecture ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing our website or engaging our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Note: This policy complies with Canadian privacy legislation including PIPEDA (Personal Information Protection and Electronic Documents Act).

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Request a consultation or project quote
  • Subscribe to our newsletter
  • Contact us via email, phone, or contact forms
  • Participate in surveys or feedback forms
  • Register for events or workshops

This information may include:

  • Name and contact details (email, phone number, address)
  • Project requirements and preferences
  • Professional information (company name, job title)
  • Financial information (for billing purposes)
  • Communication preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity:

  • IP address and location data
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • Device identifiers

How We Use Your Information

We use the collected information for various purposes, including:

Service Delivery
  • Processing project inquiries
  • Providing architectural services
  • Managing client relationships
  • Delivering project updates
Communication
  • Responding to inquiries
  • Sending newsletters and updates
  • Marketing communications
  • Event invitations
Analytics
  • Website performance analysis
  • User experience improvement
  • Traffic pattern monitoring
  • Service optimization
Legal Compliance
  • Meeting legal obligations
  • Preventing fraud
  • Maintaining security
  • Resolving disputes

Data Protection & Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Our Security Measures Include:
  • Encryption: SSL/TLS encryption for data transmission
  • Access Controls: Restricted access to personal information on a need-to-know basis
  • Secure Servers: Data stored on secure servers with regular backups
  • Employee Training: Regular privacy and security training for staff
  • Monitoring: Continuous monitoring for security threats
  • Regular Audits: Periodic security assessments and updates
Important: While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences.

Types of Cookies We Use

Cookie Type Purpose Duration
Essential Cookies Required for website functionality and security Session
Performance Cookies Collect information about website usage and performance 1-2 years
Functional Cookies Remember user preferences and settings 1 year
Marketing Cookies Track visitors across websites for marketing purposes 1-2 years

Managing Cookies

You can control and manage cookies in various ways:

  • Browser settings: Most browsers allow you to refuse or accept cookies
  • Cookie preference center: Use our cookie consent tool to manage preferences
  • Opt-out tools: Use third-party opt-out mechanisms for marketing cookies

Note: Disabling certain cookies may affect website functionality.

Third-Party Services & Data Sharing

We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business. These parties are obligated to keep your information confidential.

Third-Party Services We Use

Analytics Providers

Google Analytics, website statistics

Cloud Services

Hosting and data storage providers

Email Services

Newsletter and communication platforms

Payment Processors

Secure payment transaction services

Marketing Platforms

Advertising and social media services

Professional Services

Legal and accounting consultants

When We May Disclose Information

We may disclose your personal information in the following circumstances:

  • With your explicit consent
  • To comply with legal obligations or court orders
  • To protect our rights, property, or safety
  • In connection with a business transaction (merger, acquisition, etc.)
  • To prevent fraud or illegal activity

Your Privacy Rights

Under Canadian privacy law and PIPEDA, you have the following rights regarding your personal information:

You have the right to request access to the personal information we hold about you. We will provide you with a copy of your data in a commonly used format.

You can request corrections to any inaccurate or incomplete personal information we hold about you. We will update your information promptly upon verification.

You may request deletion of your personal information, subject to certain legal and contractual obligations that may require us to retain certain data.

You can withdraw your consent for us to process your personal information at any time. This may affect our ability to provide certain services to you.

You can opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in our emails or contacting us directly.

You have the right to receive your personal information in a structured, commonly used format and to transmit it to another service provider.
How to Exercise Your Rights

To exercise any of these rights, please contact us at:

We will respond to your request within 30 days as required by Canadian privacy law.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information from our servers as quickly as possible.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Data Type Retention Period
Client project information 7 years after project completion
Financial records 7 years as per tax requirements
Marketing communications Until consent is withdrawn
Website analytics 26 months
General inquiries 2 years from last contact

International Data Transfers

Your information may be transferred to and maintained on servers located outside of Canada, including in countries that may not have the same data protection laws as Canada.

When we transfer your information internationally, we ensure appropriate safeguards are in place, such as:

  • Standard contractual clauses approved by privacy authorities
  • Ensuring third-party service providers maintain adequate data protection measures
  • Obtaining your explicit consent where required

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated policy on our website with a new "Last Updated" date
  • Sending you an email notification (if you have provided your email address)
  • Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

Contact Us About Privacy

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please don't hesitate to contact us:

Mythic Flux Venthar Architecture

Privacy Officer

875 Queen Street West, Suite 302

Toronto, ON M6J 1G5

Canada